Questions & Answers
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Shopping Information
What exactly happens after ordering?
After placing an order on our website, here's what typically happens:
Order Confirmation: Immediately after you submit your order, you will receive an order confirmation email. This email confirms that your order has been received and is being processed.
Order Processing: Our team begins processing your order. This involves verifying the items you've selected, checking the availability of products, and preparing them for shipment.
Shipment Preparation: If all items are in stock and ready, your order will be packed and prepared for shipping. If there are any delays or issues with the items, you might be notified about the expected delay.
Shipping: Once your order is packed, it will be handed over to the chosen shipping carrier. You will receive another email with the tracking information and estimated delivery date. This allows you to track the package as it makes its way to your delivery address.
Delivery: Your package will be delivered to the address you provided during the checkout process. The delivery time depends on the shipping method you chose during checkout and your location.
Receipt of Order: When your order arrives, make sure to inspect the package for any damage. If everything looks good, you can open the package and check that you've received the correct items. The packing slip or receipt inside the package will detail the items included.
Feedback and Support: We value your feedback. If you're satisfied with your order, feel free to leave a review on our website. If there are any issues or discrepancies with your order, contact our customer support for assistance.
Remember that the exact steps might vary based on the specific policies and processes of your website. If you have any questions about your order's progress, don't hesitate to reach out to our customer support team for updates.
Where can I view my sales receipt?
You can view your sales receipt by following these steps:
- Log in to your account on our website.
- Navigate to the "Order History" or "Purchase History" section.
- Find the specific order for which you need the sales receipt.
- Click on the order details to open the receipt. You should see an option to view or download the receipt in PDF format.
If you're unable to locate your sales receipt or encounter any issues, please feel free to contact our customer support for assistance.
Delivery charges for orders from the Online Shop?
Shipping costs vary depending on the shipping destination and the number of items that you purchase. Here’s how we break down our shipping prices: Shipping Policy
How do I add a gift receipt to an order?
Adding a gift receipt to an order is a thoughtful way to allow the recipient to easily exchange or return items without seeing the prices.
How long will delivery take?
Orders from our store typically ship within 3 to 5 business days. For domestic orders, transit will take an addition 1-2 weeks. For international orders, transit will take an additional 1 to 3 weeks depends on your location.
I’m having issues placing an order.
We’re sorry to hear that you’re unable to place an order. Please contact Customer Service and we will work on resolving the issue as quickly as possible.
Payment Information
What payment methods do you accept?
We currently accept the following forms of payment:
Credit Cards: We accept Visa, American Express, Mastercard, JCB and Discover
Debit Cards: We accept debit cards featuring the Mastercard or Visa logo. If you’re paying with a pre-paid debit card, you must register them before using them for online purchases. You can do this by following instructions on the card or contacting their own support teams.
Is my credit/debit card charged as soon as I order a product?
Yes, your charge is processed immediately. It may show up initially as an authorization on your account, and then, as it is accepted it will show as a charge on your statement.
What is the security code?
Credit and debit cards have a security code located on them to offer additional protection. For most cards it will be a 3-4 digit number located on the back. For American Express cards, look on the front side for a 3-4 digit number.
How secure is my payment?
We take your security very seriously by verifying each transaction with the credit company and processing only those orders if the credit company so authorizes it. In the case of a suspicious or declined transaction, our company may contact you to confirm the validity and ensure your identity or cancel that order with full notification.
On credit/debit cards, CVV verification is required before any order can be completed. Additionally, most credit cards and Paypal offer buyer protection for online purchases. Please contact them directly for specific details as it may vary from one financial institution to another.
Our website protects your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input at 128-bit strength. This is often symbolized on most web-browsers by a small padlock appearing on the bottom bar of the window and the address of the window changing from https:// to https://, meaning a secure connection. In the event that an order cannot be completed, please contact our Customer Service. If our website cannot establish a secure connection, we will not risk your confidential information (it will not be transmitted).
